We help coordinate the work.
BorrowerFirst supports the administrative burden of dealing with multiple loans and lenders. Engagement is based on written consent, scope and practical feasibility.
Portfolio assessment
Organise loan documents, lender identities, due dates, statements and a consolidated register.
Lender correspondence
Draft factual repayment updates, authorised emails, requests for statements and grievance follow-ups.
Harassment documentation
Maintain incident timelines, supporting evidence and complaint status records.
Complaint preparation
Assist with factual submissions to lender grievance channels, RBI complaint systems where eligible, police and cybercrime authorities.
Phone and privacy guidance
Help configure spam filtering and safer communication practices without concealing lawful notices.
Repayment and closure coordination
Track lender responses, repayment proposals, closure confirmations, NOCs and credit-report follow-up within the agreed engagement.
Independent advocate referral
Help identify suitable independent enrolled advocates and coordinate administrative case records and appointments.
Court-process coordination
Where an advocate considers it appropriate, organise records for the advocate’s assessment, drafting, filing and conduct of applications for interim relief before a competent court.