Recovery pressure should not become harassment.
Repeated abusive calls, threats, humiliation, privacy misuse and unauthorised third-party contact deserve careful documentation and appropriate escalation.
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Calls and messages
Save call logs, screenshots, dates and content. Avoid sharing OTPs or passwords.
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Privacy concerns
Record any circulation of identity documents, photographs or contact details.
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Threats or visits
Record names, numbers, agency details and evidence. Contact police for immediate safety concerns.
Balanced approach: A lender may lawfully seek repayment and communicate through permitted channels. Our aim is to help address misconduct while preserving responsible repayment communication.