Practical answers. No unrealistic promises.
General information for borrowers dealing with loans, collections and documentation. Your specific legal position depends on the facts and applicable law.
Does BorrowerFirst help only with payday loans?
No. Depending on the facts and our agreed scope, we can assist with documentation and coordination concerning digital loans, personal loans and other borrowing arrangements. Regulated products and legal issues vary.
Can a lender recover money if I am overdue?
Yes. Lenders may pursue lawful recovery and legal remedies. Overdue repayment does not authorise threats, abusive conduct, coercion or unlawful disclosure of personal information.
Can you stop all recovery calls or visits?
No. We can help document conduct, communicate concerns, organise complaints and coordinate with an independent advocate where appropriate. We cannot promise that a lender will stop lawful communications or recovery.
Can you obtain a City Civil Court interim order?
We are not a law firm and cannot obtain or promise a court order. If suitable, we can help identify an independent qualified advocate and coordinate records for counsel to assess jurisdiction, maintainability and the prospects of applying for interim relief before a competent court. The court decides.
Do I still have to repay my loan?
Yes. We encourage repayment of principal and legally recoverable interest and charges. Any extension, waiver, restructuring or settlement depends on applicable law and the lender’s agreement.
How much do services cost?
Consultancy engagements start at ₹50,000 plus applicable GST. The written quotation depends on the number of accounts, urgency, complexity, duration and services agreed. Independent advocate, court and other third-party costs are separate and require prior approval.
What should I send in an initial enquiry?
Only general information such as the approximate number of accounts and type of assistance sought. Do not submit Aadhaar, PAN, account numbers, OTPs, passwords, full loan documents or sensitive evidence through the initial form.